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Customer Service

 

Ordering

MCG Autostyling provides a completely automated website to offer you ease of use and extensive information concerning each product we have. The website offers stock indications for each product on the product pages. Please note that the stock indications are not live, and may vary. Please contact us for our actual stock position.

MCG Autostyling offer 95% of the products from either internal or external stock or can delivery quickly through our large network of distributors and suppliers throughout Europe, Asia and the United States.

Ordering online on MCG Autostyling.com is fast and easy by creating an account with us. After creating an account, you can check out quickly, save addresses, track your order status and get personalized offers from MCG Autostyling.

Creating an account

Creating an account by MCG Autostyling gives you a lot of benefits:

  • Fast checkout
  • Order tracking
  • Special discounts and offers
  • Possibility to review our products
  • and more ...

You can create an account by using our sign-up page. We will use the information you provide stricty confidentially. Please view our privacy policy for more information.

Payment

We can only accept payment in pounds Sterling. We accept Visa Debit, Visa Credit, Visa Electron, MasterCard, Maestro,JCB through PayPal.

We reserve the right to amend prices subject to change in the rate of duty. The total cost of your order is the price of the products including delivery charges.

All orders are positively credit card sanctioned prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given.

In the unlikely event that your payment card is used fraudulently to make a purchase with MCG Autostyling you, the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled, in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.

 

Shipping

We ship by UPS courier, which guarantees fast, ensured delivery. Depending on your region, UPS delivery takes up to 2 working days within Europe, exceptions excluded. Shipments outside Europe can take longer, depending on your local customs and region.

Shipping costs can be easily calculated by using our shipping quote option, when you are in your basket.

 

Order Status

MCG Autostyling provides a webbased account management tool, where you can manage your contact information, check your prior orders and track new orders.

We try to provide accurate order information, with a couple of order statusses:

- Pending | Order has been placed, but we're waiting on the payment
- Processing | Order has been paid, and we're waiting until your order is complete for packing
- Complete | Your order has been shipped. Additional tracking information is available
- On Hold | There might be an issue with your order. You have or will receive(d) additional information per e-mail
- Cancelled | Your order has been cancelled

Service and Warranty

General Warranty: Most Products are subject to MANUFACTURER's 6/12 Month Warranty but this can vary so please contact us to Confirm. Manufacturer's T&C Apply to All Products and are subject to Their Return Policy/Inspection so please check with their Website for Full Returns/Exchange Terms & Conditions

Wheels: No Warranty on Polished Lip on Alloys Unless Stated . No Return/Refund on Pre-Ordered Wheels (unless damaged)

HID Kits & Lighting: 12 Month Warranty on All Kits. Warranty Return outside 28days is entitled to Exchange Only. Entiteled to New Kit if 3 warranty issues within 12 Months. Warranty Covers Kit ONLY and not any associated fitting charges or external charges.

LED/Halogen Bulbs: Warranty = 2 Months

Coil Over Kits/Suspension: 6/12 Month Warranty on All Kits but parts MUST be inspected For External Damage or Damage Caused Through Incorrect Installation and are subject to Manufacturer's T&C. Fitting costs are NOT covered by warranty and just the parts themselves.

For more information about the Warranty procedures please check our General Terms and Conditions.

Returns

RMA, short for Return Merchandise Authorization, will be started when you receive a faulty, damaged or wrong product. A product which will defect within the warranty period, will also be applicable for RMA.

Your RMA will only be processed if it meets the following criteria:

- Part being returned, match the original sales order
- Parts being returned must be withing the warranty period
- Parts that fall within MCG Autostyling's operating specifications or are deemed defective due to customer misapplication will be returned as is, and may be subject to a minimum evaluation fee of EUR 25.00 per unit
- Parts must be returned in adequate condition, in original packaging and shipping material. Failure to do so will result in product returned to sender or restocking fee.
- Damaged or faulty products need (detaled and clear) photo's/images of those specific damages or faults. Failure of providing correct and clear images will postpone the RMA procedure until correct photo's/images are provided
- If you need immediate replacement, provide your Customer Support Representative with a new PO (Purchase Order). Please note, MCG Autostyling reserves the right to return product which is deemed customer damaged or no fault found from the RMA.
- Customer is responsible for complying with all import and export requirements for returning parts to MCG Autostyling for repair or service.

If you need a RMA, please contact MCG Autostyling, through our contact form. Please send the printed RMA form together with the faulty product, after approval of MCG Autostyling.